Refund policy

Last Updated: August 3, 2026

At Sassy Fever, we want you to love every purchase with confidence. If something isn't quite right, we're here to make the return process simple, fair, and hassle-free.

Please review the policy below before submitting a return request.

Return Window

You may request a return within 30 days from the date your order is delivered.

To be eligible for a return, your item must:

  • Be unworn, unused, and unwashed.
  • Have all original tags attached.
  • Be returned in its original packaging whenever possible.
  • Be free of makeup, perfume, stains, odors, pet hair, or any signs of wear.

Items that do not meet these requirements may not qualify for a refund.

Items Not Eligible for Return

For hygiene and safety reasons, the following items cannot be returned:

  • Final Sale items
  • Clearance items
  • Gift Cards
  • Customized or personalized products
  • Bodysuits
  • Swimwear
  • Lingerie
  • Earrings
  • Any item that has been worn, washed, altered, or damaged after delivery

Damaged, Defective, or Incorrect Orders

Please inspect your order immediately after delivery.

If you receive an item that is damaged, defective, or incorrect, contact us within 7 days of receiving your package.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging

We'll review your request as quickly as possible and provide the best available solution.

How to Request a Return

Before sending any item back, please contact our Customer Care team for return authorization.

📧 Email
contact@sassyfever.com

Please provide:

  • Your order number
  • Your full name
  • Reason for the return
  • Photos (if applicable)

Once your request has been approved, we'll send you the appropriate return instructions.

Returns sent without prior authorization may not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is the result of:

  • An incorrect item shipped by Sassy Fever
  • A damaged product
  • A manufacturing defect

For your protection, we recommend using a trackable shipping service, as we cannot guarantee receipt of returns that are lost during transit.

Refund Process

After your returned package has been received and inspected, we'll notify you by email regarding the status of your refund.

If approved:

  • Your refund will be issued to your original payment method.
  • Original shipping charges are non-refundable unless the return is due to our error.
  • Most refunds are completed within 5–10 business days, depending on your bank or payment provider.

Order Changes & Cancellations

Orders begin processing shortly after they are placed.

If you need to change or cancel your order, please contact us immediately.

Once an order has entered processing or has already been shipped, modifications or cancellations may no longer be possible.

Exchanges

At this time, Sassy Fever does not offer direct exchanges.

If you'd like a different size, color, or style, simply return your eligible item and place a new order through our website.

Contact Us

If you have any questions regarding our Return & Refund Policy, we're happy to help.

📧 Email
contact@sassyfever.com

📍 Business Address (Not a Return Address)
3827 Lockland Dr
Los Angeles, CA 90008
United States

Please Note:
This address is for business correspondence only and is not our return address or return processing facility. Please do not send returned merchandise to this address. Contact our Customer Care team first to receive return authorization and complete return instructions.

Thank you for choosing Sassy Fever. We're committed to providing quality fashion, dependable customer service, and a shopping experience you can enjoy with confidence from start to finish.